2010 Eliant Homebuyers’ Choice Awards Recognizes Pardee Homes’ Inland Empire Division for New Home Sales Referrals
Posted on 26. May, 2010 by scott in Business
The Inland Empire Division of Pardee Homes received the first place Eliant 2010 Homebuyers’ Choice Award for the Highest Percent of Sales from Referrals in the Large Builder category, ” a great achievement demonstrating the company’s commitment to buyer satisfaction,” according to Joyce Mason, vice president of marketing for Pardee Homes.
“Despite a difficult housing market, many homebuilders have used this downturn to increase their focus on product quality and customer satisfaction,” according to Robert Mirman, Chief Executive Officer of Eliant, a ‘customer experience management’ company that has been surveying new home buyers for 26 years. The recent 2010 Homebuyers’ Choice award winners were culled from the results of more than 60,000 surveys which were administered in 2009 to all recent home owners from over 200 major homebuilders across the nation.
Pardee’s success in the area of homebuyer referrals in the Inland Empire is the result of a team effort that includes the builder’s sales representatives, construction manager and customer service staff. “The commitment made by our team’s dedication to the buying experience and Pardee’s customer-focused process, which includes additional touch points with buyers after the sale, and quality, orientation walks, are all key factors in our receiving this award from Eliant,” said Steve Spence, director of customer service for the Inland Empire region division. “Everyone on the team is customer focused, striving to anticipate the customer’s needs and exceed their expectations. We are honored to have been recognized by our homebuyers for our efforts and dedication.”
Pardee Homes also received Honorable Mentions in three Eliant 2010 Homebuyers’ Choice Award categories including: The Construction Experience for the Las Vegas Region; The Customer Service Experience for both the Las Vegas and Los Angeles/Ventura regions and the Overall Home Purchase and Ownership Experience for the Los Angeles/Ventura region.